STUDIO POLICIES

ONLINE CLASSES DURING COVID-19

  • Ensure you have read and understood the different levels of the classes and only take the ones appropriate for you. If you are unsure as to what type of class would be suitable for you please contact the studio.

  • Please note our online group classes are not suitable for anyone who has not been signed off by a medical professional following injury, or other health issues which may affect your ability to exercise. Kinetic Pilates will not be held responsible for any injury following our online sessions.

  • Individuals are responsible for themselves and need to skip or modify exercises as necessary.

  • Classes are taken at your own risk.

  • Payments will be held on account and are non-refundable. Once the studio is open credit on accounts can be used toward studio sessions.

  • Payments are valid for 3 months. 

  • If you currently have money on your account from previous group classes or private sessions, you can use this money to purchase online classes.

  • Please ensure you have enough space to move safely, so that nothing will obstruct your movement.

  • 24hr cancellation policy applies. 

  • New clients should start with at least one private session to assess their individual needs and develop a strong understanding of the basics of Pilates. We offer this first individual session half price.

  • First time half price session offered to London residents only.

  • All Group Classes take place in our 'Group Studio' 4 Ossian Mews London N4 4DT (located in the same Mews as the private studio).

  • All Private and Duet Sessions take place in our 'Private Studio' 6 Ossian Mews London N4 4DT.

  • Please wear fitted clothing that you can move comfortably in and clean socks. It is best to tie long hair back and not wear jewellery.

  • Please avoid wearing zips or buttons on the back of your clothing as it damages the equipment.

  • Please arrive 5 minutes early for your first session.

  • Group classes will normally, though not always, be taught by the named teacher. Kinetic Pilates reserves the right to substitute teachers as needed.

  • All classes last 55 minutes.

  • For Duets, Group Equipment Classes and Mat classes we work on a term basis, based around the Harringey school term. Classes are payable at the beginning of term.

  • Payment of a terms must  be made within 7 days or the studio reserves the right to charge at £10 admin fee.

  • We don’t allow drop-ins unless pre-approved by the class instructor.

  • We run a strict 24 hour cancellation policy for all classes and sessions.

  • Payment of a block booking for private sessions must  be made within 7 days or the studio reserves the right to remove the block booking option and charge per session

  • All payments are valid for 6 months.

  • If you give 24 hours notice that you are going to miss a class in a term block then you can make the class up by dropping in to another scheduled class (details below).

  • The make-up class does not have to be taken in the same week as the class missed, but must be used within the term dates. Space in other classes cannot be guaranteed and is based on availability.

  • Kinetic Pilates does not accept cards or cheques as payment - cash or bank transfer only.

  • Kinetic Pilates does not issue refunds - however payment can be gifted to another party without penalty and with approval of management within 3 months of purchase.

PRIVATE SESSIONS

  • We offer discounts for blocks of 5 and 10 classes. These blocks are non refundable.

  • Payment of a block booking must be made within 7 days or the studio reserves the right to remove the block booking option and charge per session.

  • Cancellations and appointment changes may be made without charge if a full 24 hours notice is given. Any cancellations or appointment changes made less than 24 hours notice will be charged the full fee.

  • You can book a regular session time and can do multiple sessions a week

GROUP EQUIPMENT CLASSES

  • Terms are 6-7 weeks (half a school term).

  • Term payment in advance and is non-refundable.

  • Payment of a terms must  be made within 7 days or the studio reserves the right to charge at £10 admin fee.

  • Sessions missed with 24 hours or more notice can be made up in another GEC, in two mat classes or by paying an additional £35 to make the cost of a private session.

DUET SESSIONS
  • Duets are 2 people in a class.

  • Terms are 6-7 weeks (half a school term).

  • Term payment in advance and is non-refundable.

  • Payment of a terms must  be made within 7 days or the studio reserves the right to charge at £10 admin fee.

  • Sessions missed with 24 hours or more notice can be made up in another duet class, a GEC or by paying an additional £35 to make the cost of a private session.

GROUP MAT CLASSES

  • Terms are normally 11-15 weeks.

  • Term payment in advance and is non-refundable.

  • Payment of a terms must  be made within 7 days or the studio reserves the right to charge at £10 admin fee.

  • Sessions missed with 24 hours or more notice can be made up in another mat class of a suitable level or by paying an additional to make the cost of a private session.

  • 1 missed mat class + £50= 1 private session.
    2 missed mat class + £35 = 1 private session.

GET IN TOUCH:

t: +44 (0) 7889146857             
w: www.kineticpilates.com       
e: info@kineticpilates.com 

4 - 6 Ossian Mews, London N4 4DT

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