FREQUENTLY ASKED QUESTIONS

How do memberships work?

When signing up for your membership you will choose what class (or classes) you will nominate for the membership, and this will book you automatically for it. 

 

How long do I have to sign up for?

All memberships are for a minimum of 6 months, and you will have one month trial to see if you enjoy this new method. Please let us know a week before the Membership renews if you would like to stop the Membership. 

After the 6th month, we will have a strict 1 month cancellation policy (cancellation must occur by email before payment is taken on the 1st of the month) (ie: for cancellation to begin 1 May, we must be informed in writing before the 31 March).

 

When will the payment leave my account?

Payment will happen via direct debit on the first of each month.

 

I still have money from some single classes/10-class pack in my account, can I use it towards a Membership?

Absolutely! If you have still money in your account (from single or 10-class passes) you will be able to use the credit towards a membership.

 

Will your schedule change?

Classes will now run for 48 weeks a year (2 weeks off at Christmas, 1 week off during Easter, and 1 week off during August*)

 

I cannot make it to session as I will be on holiday, does that mean I loose my money?

No. We will operate a strict 48 hours cancellation to classes. If you will cancel on time you will be able to book another session another day (not the one you have nominated of course), depending on availability. 

 

I love my Group Equipment Class on Thursdays, but next week I'd like to join an Open Reformer on a Monday. Can I do that?

Depending on availability yes! If you let us know in advance, we might be able to remove you for one of your nominated sessions and use that credit towards an other class (of the same pricing option).